Confessions of a good car technician
- I am open to communication. I listen with respect to your opinions and answer your questions clearly.
- I keep customers informed about delivery times and potential delays, estimates and changes, if any.
- I do not try to cover up my ignorance or take advantage of yours.
- I do not give instant diagnoses before confirming the nature of the problem.
- I am glad to offer a written estimate and honour my commitments.
- My pricing policy is competitive…may not be the cheapest deal around, but definitely good quality for the money.
